Cancellation & Refund Policy
Paparazzi Closet has therefore a liberal cancellation policy.
How do I cancel an order on paparazzi Closet?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
Only for Prepaid Order
- If you cancel your order before your product has Processed, we will refund the entire amount.
If the cancellation is after your product has shipped:
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
Returns or Exchanges are accepted within 24hrs of receiving the order.
- Products to be returned in its original packaging only & new condition only along with original packing bags given, used Products won't be accepted.
- We will Provide you a Coupon Code for the same value of the product which is Returned or Exchanged, this can be redeemed in future for any purchase made on our Store from ‘Express Shop’ category, Validity of the Coupon Code is 3 months.
- We do not give any Cash back Refund for Exchange or Returns.
- We Return & Exchange only once.
- All product that need to be exchanged/returned, should be sent back to us. We do not provide reverse pickups.
Please make sure that the following address is clearly printed/ written on your returns parcel with PAPARAZZI CLOSET order # ,
Please mention your name address number and email id on the parcel and also mention the garment you need in exchange
(RETURN ADDRESS TO BE MENTIONED ON PACKET)
8A/ 8B SAKINA MANZIL
3RD FLOOR ABOVE AXIS BANK
OPP HINDUJA COLLEGE
CHARNI ROAD EAST
ALTERNATE NUMBER ONLY FOR COURIER PURPOSE TO BE MENTIONED ON PARCEL : +91-7021025673 / +91-9769607665 / +91-9372189738
It can take up to 7 days or longer for us to receive your return, depending on your location and which courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible.
In order to keep you in the loop, we will send you an email confirming the status of your return. Usually you will receive your refund in term of store credit at the end of this 48 hour window.
Please note that items on sale are non-returnable and non-exchangeable
No Returns or Exchange for Bodysuits, Swimwear, Bikini, Lingerie, Sunglasses, Bags,Shoes, all kinds of Accessories & Jewelry.
No Returns or Exchange for items purchased during Sale.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
Please note that we allow customer to exchange only one size for another of the same product. You can exchange one product for another only if a given product is not available for exchange in the size you want.
If the product is received and need to be exchange the amount will be credited back to the wallet and can be used within a period of 3 Months.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9769607665 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.